What would you like to know?
How do you protect our data?
Protecting your information
Safeguards for the information your business depends on.
We protect sensitive information with encryption in transit and at rest, restricted access and defined handling practices.
Security is part of how we deliver our products and services, with risks and safeguards reviewed as our work evolves.
Who can access our information?
Access & confidentiality
Access follows a legitimate need to know.
Access to sensitive information is limited to authorised people who need it for their work, supported by strong authentication and confidentiality obligations.
We review access as responsibilities change and remove it when it is no longer needed.
Where is our data processed?
Data location
Clarity on where your data is hosted and handled.
Where we control the hosting, customer data on infrastructure we operate is hosted in the EU/EEA.
For each service, we explain the providers involved, their processing locations and the safeguards that apply through the relevant data-processing terms.
Can we review your DPA?
GDPR & processing terms
Clear responsibilities for the personal data you entrust to us.
Yes. Where we process personal data on your behalf, our data processing agreement (DPA) sets out the processing scope, responsibilities and safeguards.
We can share the relevant DPA for your review and discuss questions about subprocessors, retention and deletion before you proceed.
Discuss your DPA requirements ↗How do you demonstrate your standards?
Independent assurance
An independently certified approach to information security.
Our company-wide information security management system is certified to ISO/IEC 27001:2022.
It gives our security programme a structure for ownership, risk management, review and improvement. You can request our certificate for your supplier assessment.
Request our certificate ↗What happens if something goes wrong?
Response & recovery
A prepared response, with clear responsibility.
Our incident procedures cover investigation, containment, recovery and communication with affected customers.
We test recovery arrangements and use reviews to improve our response. Service-specific commitments are set out in the terms agreed with you.
How do you manage third-party risk?
Third-party oversight
Our responsibilities extend to the suppliers we use.
We assess relevant suppliers for security, privacy and the information they handle, with contractual safeguards and ongoing review.
For your assessment, we can explain the providers involved in your service and the applicable data-processing arrangements.